Support
Need help with MeridOS?
Use this page for device compatibility questions, checkout help, install guidance, and order recovery. If you are contacting us during beta, email is the fastest path.
Contact support
Email support
Reach the MeridOS team at info@meridos.xyz. This inbox is the right place for purchase questions, compatibility checks, install issues, and order access problems.
What to include in your message
- Your device model and current OS version.
- Your destination or route and expected travel dates.
- What went wrong, including the exact step where you got stuck.
- Any relevant order ID, screenshot, or error message if purchase already started.
Common reasons to contact us
Device compatibility
Unsure whether your phone supports eSIM, is unlocked, or is safe to use before travel? We can review the device path before you buy.
Purchase and checkout help
If checkout, payment, or magic-link verification feels unclear, contact us before retrying so we can point you to the safest next step.
Install guidance and active orders
We can help with missing install steps, provisioning delays, top-up questions, and order recovery after purchase.
Account and session access
If order history or install guidance does not reappear as expected, we can help you recover the correct email-based session.
Legal and policy contact
For legal, privacy, or policy questions, contact legal@meridos.xyz. Public terms and privacy information are available below.